BY BOOKING WITH INTERIOR DELIVERY YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS.

GENERAL TERMS AND CONDITIONS OF INTERIOR DELIVERY:

1 INITIAL

INTERPRETATION 1.1
In this document, “the Contractor” means “Interior Delivery” and shall include, where mentioned, its employees, and sub-contractors, and “the Customer” means the person authorising the work to be performed by the Contractor and any person who is given authority by the Customer.

PLATFORM MODEL 1.1.1
Interior Delivery operates as a booking and coordination platform that connects Customers with independent delivery contractors. All services are performed by independent contractors who operate under their own public liability insurance and assume full responsibility for the provision of services. By booking with Interior Delivery, the Customer acknowledges that the delivery work is carried out by a third-party service provider and not by Interior Delivery directly.

LIMITED PAYMENT AGENT 1.1.2
Interior Delivery collects payments from Customers as a limited payment collection agent on behalf of the independent contractor. Payment made to Interior Delivery is deemed payment made to the contractor. Interior Delivery retains a coordination fee (typically 10%) and remits the remaining amount to the contractor.

NOTICE 1.2
Any notice given to the Customer will be done via phone call or text message as soon as the Contractor is reasonably able to give that notice.

2 VARIATIONS

VARIATIONS 2.1
This contract may be altered by mutual agreement of the Contractor and the Customer, but as far as these General Conditions are concerned, the Contractor’s consent for any such change may only be given by a partner of Interior Delivery and must be put in writing.

3 CONTRACTORS’ RIGHTS AND OBLIGATIONS

CONTRACTOR 3.1
The Contractor can refuse service to any Customer for any reason. This includes, but is not limited to, unsafe working environments (e.g. profanity, aggressive behavior, unsafe access), unreasonable requests, or items deemed hazardous or excessively risky (e.g. heavy lifts in confined areas or over balconies).

ROUTE OF TRANSPORT 3.2
The Contractor is entitled to transport the goods by any reasonable route considering delivery constraints.

RIGHT TO ASSIGN 3.3
The Customer agrees to these terms and conditions when booking. This agreement remains binding before, during, and after the move is completed.

DELIVERY 3.4
If the Customer or authorised receiver is unavailable at the time of delivery, the Contractor may store the goods at the Customer’s expense. Reasonable steps will be taken to notify the Customer and follow alternative instructions if provided.

NOTIFICATION OF VARIATION OF TIME OR DATE 3.5
The Contractor will notify the Customer of significant delays or changes to arrival times.

4 CUSTOMER RESPONSIBILITIES

ACCURACY OF INFORMATION GIVEN 4.1
The Customer is responsible for providing accurate details regarding access, item size/weight, and other relevant information.

AUTHORITY TO DEAL WITH GOODS 4.2
The Customer confirms ownership or authority to move the goods and indemnifies Interior Delivery and contractors from third-party claims.

LOADING/UNLOADING 4.3
The Customer must ensure access. Wait times exceeding 30 minutes may lead to cancellation. The Customer may assist with loading/unloading at their own risk and waives any liability for injury or damage in doing so.

DANGEROUS GOODS 4.4
Hazardous or prohibited items will not be transported. The Customer is liable for any loss or damages resulting from undeclared dangerous goods.

GOODS LEFT BEHIND OR MOVED IN ERROR 4.5
The Customer must ensure all intended goods are moved and nothing is left or taken in error.

5 CHARGES AND PAYMENTS

PAYMENTS 5.1
All payments are due on request. Quotes are fixed-price unless additional items or circumstances arise.

PAYMENT MODEL 5.2
Interior Delivery acts solely as a coordination platform and collects payment on behalf of independent contractors. The Customer agrees that service fees paid to Interior Delivery are passed on to the contractor, minus a coordination fee. Liability for service quality, conduct, and damages remains with the contractor.

6 CLAIMS ON GOODS

Interior Delivery facilitates insurance on behalf of the contractor for public liability and transit cover (optional), but does not provide coverage directly.

Damage Responsibility 6.1
Interior Delivery is not liable for any damage unless it is confirmed before the contractor leaves the site. Claims made after the contractor has departed will not be accepted.

Insurance Excess 6.2
Any insurance claim lodged will require the Customer to pay a $500 excess.

Exclusions 6.3
Interior Delivery and its contractors do not accept liability for:

• Unpacked or improperly packed items

• Items of sentimental or special value (unless declared)

• Appliances (fridge, washer, dryer)

• Fragile or IKEA-type items (moved at owner’s risk)

• Property damage to internal/external structures

• Items not in contractor’s sole care

Customer Reporting Obligation 6.4
The Customer must report any damage immediately and remain on-site for the duration of the move. Claims require evidence and may be voided if valuable/sentimental items were not disclosed beforehand.